What you will be doing: Including the following. Other duties may be assigned
- Assist all guests during and throughout their arrival and departure.
- Maintain cleanliness, safety and order in all of his/her work areas.
- Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
- Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
- Maintain open lines of communication with all other hotel departments, especially the Director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
- Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner.
- Coordinate Golf Club movements
- Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
- Assisting with replacing propane at the fire-pits
- Covering up the fire-pits and outdoor furniture during inclement weather
- Ensure the outdoor furniture is neatly arrange and organize.
- Assisting with all & any food service items & other equipment being returned to their respective departments
- Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
- Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
- Reporting all engineering, maintenance and housekeeping requests & concerns
- Immaculate grooming
- Able to lift 30 pounds and to walk up and down 3 flights of stairs
- Have a clean valid CA divers license
Rate of Pay: $20.50 per hour