Central Services Agent
At Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Services Agent, where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Act as the point of contact for internal and external communications
- Provide warm friendly service and efficient follow-up to all guest requests or concerns
- Full knowledge of the department and hotel emergency and crisis procedures including: fire procedures, elevator entrapment and staff/guest medicals
- Ensuring accurate records of guest calls to Central Services
- Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction
- Being well informed about all hotel facilities/events in order to provide information as required
- Maintaining working knowledge of operating procedures of the following departments: Housekeeping, Front Office, Engineering, Guest Services, Food and Beverage
- Maintaining knowledge of hotel rates and packages
- Set up reservations in order to support the perfect arrival
- Process shipping requests for guests
- Process lost and found items
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
- Maintaining a safe and hazard free working environment
- Completing daily task list
- Other duties as assigned