Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
Key Responsibilities:
- Welcome guests with a warm and friendly demeanour, ensuring a positive first impression of the hotel.
- Handle guest check-ins and check-outs efficiently, providing a seamless experience.
- Respond promptly to guest inquiries, offering valuable information about the hotel facilities and local attractions.
- Handle guest concerns with professionalism and empathy.
- Collaborate with other hotel departments to ensure smooth guest experiences and efficient operations.
- Uphold the highest standards of confidentiality and data protection.
- Addressing and resolving guest complaints in a professional and courteous manner.
- Handling billing processes and processing payments.
- Maintaining and updating guest records and databases.
- Participating in regular team meetings to discuss guest feedback, hotel policies, and service improvements.
- Maintaining a well-organized and tidy front desk area.