Maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Sofitel Policies and Procedures.
Have a good understanding of contribution margins of each product results and work with respective heads of departments to maximize Operating results.
Achieve Sales goals and upsell targets for Food and Beverage as well as Rooms revenue and other income as set by Director of Sales.
Ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
Ensure that the Events team projects a warm, professional and welcome image.
Conducts daily sales calls and arranges site inspection trips to the hotel for Groups clients.
Able to respond quickly to client enquiries and closely follow up on all business leads, prompt
communication with the Be Inspired team for a quick turnaround.
Able to support the hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
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