The Director of Engineering is responsible for the overall management and operation of the Engineering Department, ensuring the hotel's building, facilities, equipment, utilities, and technical systems are maintained in a safe, efficient, reliable, and cost-effective condition.
The position provides strategic and operational leadership to the Engineering team and ensures compliance with Pullman, Accor, statutory, safety, environmental, and engineering standards.
Key Responsibilities
1. Engineering Operations
- Lead and oversee the daily operations of the Engineering Department.
- Ensure all hotel facilities, building systems, equipment, and utilities operate safely and efficiently.
- Establish and implement preventive and corrective maintenance programs.
- Monitor the condition and performance of critical hotel systems, including electrical, mechanical, HVAC, plumbing, fire protection, elevators, water systems, and other building facilities.
- Ensure timely response to engineering breakdowns and operational emergencies.
- Maintain accurate engineering records, maintenance schedules, and technical documentation.
2. Preventive & Corrective Maintenance
- Develop and monitor the hotel's preventive maintenance plan.
- Ensure regular inspection, servicing, testing, and calibration of engineering equipment.
- Minimize equipment breakdowns and operational disruptions through proactive maintenance.
- Analyze recurring technical problems and implement appropriate corrective actions.
- Coordinate major repairs and maintenance projects with relevant departments and external contractors.
3. Energy & Utility Management
- Monitor and control the hotel's consumption of electricity, water, gas, fuel, and other utilities.
- Develop initiatives to improve energy efficiency and reduce operating costs.
- Monitor utility consumption trends and investigate significant variances.
- Support the hotel's sustainability and environmental initiatives.
- Identify opportunities for energy-saving projects and technology improvements.
4. Budget & Cost Control
- Prepare and manage the Engineering Department's annual operating budget.
- Control maintenance expenses, utilities, spare parts, tools, and engineering supplies.
- Monitor departmental expenditure against budget.
- Evaluate quotations and proposals from suppliers and contractors.
- Ensure cost-effective procurement while maintaining required quality and safety standards.
- Prepare CAPEX proposals for replacement, renovation, and improvement of engineering assets.
5. Safety, Compliance & Risk Management
- Ensure compliance with applicable local regulations, building codes, fire safety requirements, occupational health and safety standards, and environmental regulations.
- Maintain the hotel's engineering systems in accordance with statutory requirements.
- Ensure regular testing and inspection of fire protection and life-safety systems.
- Conduct engineering risk assessments and implement appropriate preventive measures.
- Support internal and external audits and ensure corrective actions are completed.
- Maintain emergency preparedness and participate in hotel emergency response procedures.
6. Team Leadership & Development
- Lead, coach, motivate, and develop the Engineering team.
- Establish clear departmental objectives, responsibilities, and performance standards.
- Plan manpower requirements, duty rosters, and departmental work schedules.
- Conduct performance reviews and provide constructive feedback.
- Identify training and development needs for Engineering team members.
- Promote a strong culture of safety, teamwork, discipline, and continuous improvement.
7. Projects & Renovations
- Manage engineering aspects of hotel renovation, refurbishment, and improvement projects.
- Coordinate with contractors, consultants, project teams, and hotel management.
- Review technical drawings, specifications, and engineering proposals when required.
- Monitor project progress, quality, safety, and compliance.
- Ensure completed projects meet operational and engineering requirements before handover.
8. Vendor & Contractor Management
- Manage relationships with engineering contractors, consultants, suppliers, and service providers.
- Ensure contractors comply with hotel safety, security, and operational requirements.
- Monitor contractor performance and service quality.
- Review maintenance contracts and service agreements.
- Ensure statutory inspections and certification are completed within required timelines.
9. Guest & Operational Support
- Ensure engineering issues affecting guests are handled promptly and professionally.
- Work closely with Rooms Division, F&B, Security, Housekeeping, Culinary, and other departments to support smooth hotel operations.
- Respond to critical engineering incidents and minimize disruption to guest services.
- Support hotel management during special events, high-occupancy periods, and operational emergencies.