Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
Ensure documentation of all guest related issues using the logbook
Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
Require to make objective decisions and handle any complaints and emergencies in a level-headed manner
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