Act as the go-to leader onsite, ensuring smooth daily operations
Be present in public areas, leading by example and resolving guest issues promptly
Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
Lead and motivate the team to deliver exceptional service
Monitor guest feedback and handle escalations with professionalism
Ensure safety, cleanliness, and service standards are maintained
Be part of the Duty Management rota, including early, late and weekend shifts
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