Answer guest calls promptly and take In-Room Dining orders accurately and professionally.
Maintain excellent knowledge of menus, beverages, promotions, and hotel services.
Provide personalized recommendations and proactively upsell food and beverage items.
Ensure orders are entered correctly into the POS system and communicated accurately to the relevant departments.
Follow up on orders to ensure timely delivery and high service standards.
Maintain a clean, organized, and well-prepared Order Taker area throughout the shift.
Record guest preferences and communicate important guest information to the team.
Handle guest inquiries and complaints professionally and escalate issues when required.
Support the In-Room Dining team and other F&B operations during busy periods.
Follow hotel standards, HACCP, hygiene, health & safety, and departmental SOPs.
Participate in daily briefings, training, and maintain positive relationships with colleagues and other departments.
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