At Raffles, dining is an essential part of the guest experience. We are seeking a Director of Food & Beverage to lead our venues with creativity, commercial judgment and a commitment to personal, gracious service.
- Lead all Food & Beverage operations in line with the Raffles brand promise, hotel values and service standards.
- Develop business plans, budgets and forecasts. Review performance reports, investigate irregularities and take action to improve results.
- Lead creative Food & Beverage projects and develop new venue concepts, shaping distinctive experiences that respond to guest preferences and business opportunities.
- Partner with the Executive Chef on menus and dining experiences, and with Marketing & Public Relations on promotions that strengthen guest loyalty.
- Set clear operating procedures and service standards. Regularly inspect venues, food and beverage quality, presentation and the guest experience, including through GAP standard audits.
- Lead daily Food & Beverage meetings to review VIP guests, arrivals, revenue, operational challenges and opportunities to improve.
- Ensure guest preferences are recorded and updated consistently across all Food & Beverage venues. Resolve concerns with care and follow through to guest satisfaction.
- Oversee purchasing, supplier selection, pricing, inventory, equipment and cost controls while protecting the quality of the guest experience.
- Ensure consistent application of HACCP, hygiene, health and safety procedures. Work with the Hygiene Manager, Housekeeping and Engineering teams to maintain clean, safe and well-presented venues.
- Lead recruitment, scheduling, training and performance management for the division. Develop managers and prepare them for future opportunities within Raffles.
- Build strong relationships across hotel departments and foster a positive working environment where colleagues feel supported and accountable.