Support the seamless execution of daily Food & Beverage operations, ensuring that restaurants and bars consistently operate in accordance with LQA and Ennismore service standards.
The role will focus on hands-on floor supervision, supporting department leaders, monitoring operational performance, and following up on key guest satisfaction and sales indicators to ensure an exceptional guest experience.
Key Responsibilities
- Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, service sequences, presentation, ambiance, and employee attitude.
- Ensure the guest experience remains consistent with brand standards across all Food & Beverage outlets and guest touchpoints.
- Identify operational gaps and promptly communicate findings to the appropriate leaders to ensure immediate corrective action.
- Work closely with managers and captains to support the achievement of service, guest satisfaction, and sales targets.
- Follow up on action plans resulting from audits, guest feedback, and operational observations.
- Support the team in aligning with daily operational priorities through pre-shift briefings, upselling focus, and key service standards.
- Monitor the guest experience throughout service, proactively identifying opportunities for improvement and addressing service issues as they arise.
- Support the handling and follow-up of guest complaints, ensuring appropriate resolution, proper closure, and operational learning.
- Monitor guest satisfaction indicators, including surveys, internal feedback, and brand audits.
- Support outlet leaders in achieving sales targets, average check goals, and active promotions.
- Ensure the proper execution of menus, special events, activations, and commercial strategies.
- Identify opportunities to enhance suggestive selling, upselling, and the overall dining experience.
- Prepare basic reports covering operational observations, service standard findings, and progress on action plans.
- Follow up on operational commitments and initiatives established by the Food & Beverage Management team.