Job Purpose
Assistant Restaurant Manager is responsible for the daily management of the restaurant, ensuring that the highest standards of food & beverage service is provided to the guests.
Key Responsibilities
- Understand and implement 25hours brand promise, brand pillars, brand characters, and brand icons
- Analyze and submit month-end reports identifying deviations from business plan goals
- Implement and maintain control measures to ensure food & beverage costs, productivity, labour costs and operating supply costs remain in line with budget
- Conduct daily departmental briefings to ensure all pertinent information is communicated to team members
- Supervise team members to ensure all assigned tasks are completed on time and to departmental standards
- Build strong relationships with guests and regular patrons, providing personalized service
- Handle guest complaints and comments tactfully and efficiently
- Manage cashier and bar operations in accordance with company policies
- Monitor equipment supply and stock levels to prevent operational shortages
- Ensure outlet and back-of-house cleanliness complies with food & beverage sanitation and hygiene regulations
- Maintain complete knowledge of all food & beverage services, contents, preparation methods and hotel features
- Ensure health, safety and security procedures are in place and followed
- Perform proper handover and communication to the next shift
- Interview, select and recruit outlet employees
- Identify and develop team members with potential for advancement
- Conduct performance reviews and monitor team members' professionalism and appearance
- Develop and conduct staff training programs focused on skill development and business needs
- Prepare weekly staff schedules based on anticipated business volume and operating budgets