Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
- Oversee day-to-day operations of the Spa, Retail, Fitness, and Club 1927 Membership, maintaining a strong daily presence in all wellness areas, engaging with guests and colleagues to ensure service excellence and addressing any immediate operational needs
- Develop, communicate and implement the strategic vision for the Spa and all wellness initiatives, ensuring alignment with global Fairmont standards and the hotel’s unique brand identity
- Lead innovation in wellness concepts, experiential offerings, and guest-centric programming to position the property as a premier wellness destination within the luxury market
- Serve as the hotel’s subject-matter expert on wellness trends, collaborating with all departments to embed wellness experiences throughout the guest journey
- Utilize data-driven insights—including competitive analysis, guest feedback, and market trends—to exceed revenue goals and proactively adapt to business conditions
- Develop long-term plans for business growth, capital investment, and operational enhancements.
- Lead by example by being actively involved in daily operations to support peak periods, coaching in real-time, and ensuring every guest touchpoint aligns with service excellence.
- Drive departmental financial performance, including revenue generation, cost control, payroll, and profitability metrics, ensuring financial goals are consistently exceeded
- Inspire, lead, and develop a passionate team committed to delivering personalized and transformative guest experiences through a hands-on leadership approach
- Partner with Sales & Marketing to design and implement promotions, events, and seasonal activations aligned with wellness objectives and revenue targets
- Foster a culture of continuous improvement by utilizing guest feedback, colleague engagement insights, and performance evaluations
- Maintain a clean, safe, and welcoming environment for both guests and colleagues, with a strong focus on health and safety protocols
- Follow department policies, procedures and service standards
- Other duties as assigned
Salary Range: $106,000.00 - $140,000.00