Program Manager

Are You an Automotive Program Leader Who Turns Teams Into Top Performers!

MSX International is seeking an experienced, results-driven Program Manager to lead a geographically dispersed field team supporting a major automotive manufacturer. This is a high-visibility leadership role for someone who inspires people, builds strong client relationships, and delivers solutions—not excuses—in a fast-paced, performance-focused environment.

The Program Manager will own the day-to-day delivery of the program: leading regional Team Leaders and their field consultants, serving as the primary point of contact for the client, and driving measurable improvement against program objectives. The ideal candidate is a hands-on leader who can set a daily operating rhythm, hold a team accountable, work effectively with a demanding client, and keep everyone focused on outcomes.

· Lead and develop regional Team Leaders and their field consultant teams

· Serve as the primary client liaison and manage day-to-day delivery

· Establish and drive a consistent daily operating cadence across the team

· Translate data and reporting into clear priorities and actions for the field

· Drive business results, remove barriers, and stay relevant

SUMMARY

The Automotive Program Manager provides comprehensive leadership and delivery management for a national automotive field-services program. This is a professional-level, supervisory position responsible for the overall performance, quality, and client satisfaction of the program. The primary focus is leading the day-to-day delivery of the program—directing regional Team Leaders and field consultants, managing the client relationship, and driving continuous performance improvement. Working closely with the analytics function, the Program Manager turns program data into clear direction for the team and communicates progress, risks, and results to both the client and MSX senior management. A strong emphasis is placed on establishing a disciplined operating rhythm and applying LEAN principles to make the team as efficient and effective as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Automotive Program Manager will be a highly experienced professional familiar with the US automotive dealership and field-services environment. The position is on-site in Troy, MI and may require travel throughout the continental United States. Responsibilities include but are not limited to the following:

· Own the day-to-day delivery of the program and act as the primary client liaison for the assigned project

· Lead, coach, and hold accountable a team of regional Team Leaders and their field consultants

· Establish and maintain a consistent daily operating cadence (daily huddles, escalation reviews, and follow-through)

· Set clear priorities and expectations for the team and drive performance against program objectives

· Coordinate communication, manage assigned resources, and report to executive management

· Create and execute project work plans, revising as appropriate to meet changing needs and requirements

· Track project deliverables, issues, risks, and action items to closure

· Manage data accuracy, timeliness, and overall work product; set up and execute QA and peer-review processes

· Partner closely with the data analytics/BI function to translate reporting into field-level action

· Collaborate with client teams to meet program financial and customer-satisfaction goals; estimate resourcing and staffing needs

· Negotiate and manage client commitments and expectations, with a client-centric approach

· Closely monitor program objectives and provide critical, constructive performance feedback

· Develop and implement processes and measures to drive performance and continuously apply LEAN principles

· Recruit, hire, develop, and retain top field personnel

· Manage program compliance with contractual obligations and support transition/stabilization phases

· Provide regular financial and program reviews with client management and MSX senior management

· Frequent, on-demand travel to client and field locations as required