Leading and motivating the team during busy service periods
Supervising restaurant, bar and in room dining operations to ensure smooth day-to-day service
Delivering exceptional guest experiences and resolving guest enquiries with confidence
Training and supporting team members to meet Novotel service standards
Preparing and serving quality espresso coffee, cocktails and other beverages
Providing bar service, and being responsible for cash handling and POS transactions
Working closely with the kitchen team to ensure seamless food and beverage delivery
Maintaining high standards of presentation, cleanliness and food safety
Monitoring rosters and staff schedules to meet operational requirements
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