Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.
The MICE Sales Officer is a commercially focused sales support role responsible for managing MICE enquiries, client communication, proposals, contracting and sales follow-up.
The position will support the Senior Sales Manager – MICE and MICE Sales Manager in converting MICE business, maintaining strong relationships with key accounts and ensuring timely and professional handling of all MICE sales enquiries from initial contact through to confirmation, contracting and handover.
The role is primarily focused on MICE sales administration, enquiry conversion, contracting and client/account communication.
MICE Enquiries & Sales Support
- Receive, manage and respond promptly to MICE enquiries received by telephone, email and other sales channels.
- Qualify enquiries and gather all relevant client requirements.
- Prepare and issue proposals, quotations and relevant sales correspondence.
- Follow up proactively on outstanding enquiries and proposals to maximise conversion.
- Maintain an accurate and up-to-date MICE sales pipeline through the MICE tracker.
- Ensure all enquiries are properly recorded and followed through to conclusion.
Contracting & Documentation
- Prepare MICE contracts and related documentation in line with approved hotel rates, packages and commercial terms.
- Follow up on outstanding contracts, deposits and confirmations.
- Ensure all documentation is accurate, complete and issued within agreed timelines.
- Maintain organised and up-to-date MICE account and enquiry records.
Key Account Communication
- Handle telephone and email communication with assigned and prospective key accounts.
- Maintain regular follow-up with corporate clients, agencies, DMCs, PCOs and other MICE partners.
- Support the MICE Sales Manager and Senior Sales Manager, MICE in maintaining strong client relationships.
- Identify opportunities for repeat business and additional MICE enquiries from existing accounts.
- Assist with client correspondence and follow-ups as directed by the MICE sales leadership.
Sales Administration & Reporting
- Maintain accurate information in the hotel's CRM/sales systems.
- Assist with preparation of MICE sales reports, forecasts and pipeline updates.
- Monitor pending enquiries, tentative bookings and conversion opportunities.
- Support the MICE team with sales-related correspondence, account information and documentation.
- Ensure all confirmed business is accurately communicated and handed over to the relevant operational teams.
Team Support
- Provide day-to-day sales support to the Senior Sales Manager – MICE and MICE Sales Manager.
- Assist with preparation for sales calls, client meetings and account reviews.
- Support the team in maintaining an organised and responsive MICE sales office.
- Work closely with Reservations, Revenue, Finance and Operations where required to facilitate the sales process.
Key Performance Indicators
- MICE enquiry response time
- Enquiry-to-confirmation conversion
- Number and value of MICE enquiries converted
- Contract turnaround time
- Follow-up effectiveness
- Accuracy of proposals and contracts
- MICE sales pipeline accuracy
- Key account response and engagement
- Repeat and incremental MICE business
- Achievement of individual/team MICE revenue targets.