The Audio-Visual Technician is responsible for the installation, operation, maintenance, and troubleshooting of AV systems throughout Hawar Resort by Mantis. The role provides reliable technical support for meetings, conferences, weddings, banquets, entertainment events, and guest experiences, while coordinating closely with Events, Banquets, Entertainment, IT, and Engineering teams. The position also supports VIP events, responds to technical requests, maintains equipment and records, and ensures all AV systems are operated safely, efficiently, and to resort standards.
What is in it for you:
- Engage in conservation efforts and help preserve wildlife.
- Enjoy sustainable adventures with exclusive rewards.
- Celebrate locality and heritage in a vibrant community.
- Advance your career with global development opportunities.
- Drive change through impactful social initiatives.
- Collaborate with a passionate, innovative team.
Key Responsibilities:
- Routine Maintenance and Installation: Perform regular maintenance, inspections, testing, and installation of AV equipment to ensure reliable operation and minimize equipment failures.
- Event Setup and Operations: Set up, test, operate, and dismantle AV equipment for meetings, weddings, conferences, banquets, entertainment, and special events to ensure smooth event execution.
- Troubleshooting and Emergency Response: Respond promptly to AV faults and technical issues, identify problems, and carry out necessary repairs or corrective actions to minimize disruption to guests and events.
- Guest and Event Support: Provide professional technical support for VIP guests, meetings, conferences, weddings, and special events while ensuring a high level of guest service.
- Documentation and Reporting: Maintain accurate records of equipment, maintenance, repairs, and technical issues, and report major faults or service requirements to the Engineering Supervisor.
- Inventory and Equipment Control: Properly store, maintain, and monitor AV equipment, accessories, and spare parts while ensuring accurate inventory and timely replacement of required items.
- Coordination and Teamwork: Coordinate with Events, Banquets, Entertainment, IT, Engineering, and external suppliers to ensure all AV requirements are completed accurately and on time.
- Preventive Maintenance and Reliability: Conduct planned preventive maintenance and regular equipment checks to identify potential problems early and maintain reliable AV operations.
- Safety and Compliance: Follow all resort safety, fire, electrical, and operational procedures to ensure safe AV operations and a clean, organized working environment.
- Training and Development: Attend departmental briefings and technical training to maintain current knowledge of AV equipment, technology, safety procedures, and industry practices.
- Operational Support: Provide technical assistance during major events, emergencies, and special functions and remain available for shifts, weekends, public holidays, and events as required.
- Professional Standards: Maintain professional conduct, appearance, and service standards while supporting the Engineering team and carrying out other duties assigned by management.