Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
Manage Group Reservations
Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
Address guest complaints that have not been resolved by team members, providing swift solutions.
Assist the Management in developing and implementing new procedures as needed.
Ensure effective and efficient communication processes daily, maintaining service standards.
Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
Guide new staff through their initial induction into the team, department, following established guidelines.
Collaborate with the Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
Promote the ALL Accor loyalty program to guests.
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