Assistant Manager

Are you a hands-on hospitality leader who thrives in a fast-paced environment? Do you enjoy leading teams, solving problems, and creating memorable guest experiences? Pullman at Sydney Olympic Park, is looking for a motivated and energetic Assistant Manager (Duty Manager) to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who is passionate about guest service, operational excellence, and developing high-performing teams.

As Assistant Manager (Duty Manager), you will be responsible for overseeing the day-to-day hotel operation during your shift, ensuring exceptional guest experiences, supporting and developing team members, and acting as a key point of contact for guests and colleagues across the hotel.

What you’ll be doing:

• Leading the Front Office team during your shift and ensuring smooth daily operations
• Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
• Coaching, mentoring and supporting Front Office team members to achieve service excellence
• Conducting shift briefings, handovers and team communication updates
• Building strong working relationships across all hotel departments to ensure seamless operations
• Monitoring hotel standards, procedures and compliance requirements
• Assisting with team training, development and performance management
• Supporting recruitment, onboarding and rostering activities as required
• Managing daily balancing procedures and ensuring accurate reporting
• Acting as the senior hotel representative and decision-maker during your shift
• Leading by example through a visible and hands-on approach to service delivery