Senior Associate, Process Excellence

It is an exciting time to join AbbVie’s growing oncology team as we pursue our mission to have a remarkable impact on the lives of people affected by cancer. For more information, please visit abbvieoncology.com. 

AbbVie Oncology Capabilities and Operation’s mission is to relentlessly advance excellence in oncology capabilities, operations, and advocacy through integrated teamwork and strong collaborations.  With our unparalleled perspective across the portfolio, we aim to drive impactful outcomes that continually elevate the internal and external presence of AbbVie Oncology.  By fostering agility and innovation, we are committed to unlocking what’s next for the benefit of our patients, our people, and our business.

The Senior Associate, Process Excellence will be responsible for commercial program and service contract management for AbbVie’s oncology portfolio. The successful candidate will closely collaborate with the U.S. Oncology Brand, Legal, Office of Ethics and Compliance (OEC), Field Operations, Field Sales, Central Consultancy Group (CCG), Finance, Purchasing, IT, Accounts Payable, Accounts Receivable, and Vendor Management to execute commercial program and service requests.

The Senior Associate, Process Excellence supports day-to-day business operations and contributes to the efficient execution of operational processes. This role assists with workflow coordination, data tracking, reporting, and cross-functional collaboration to help ensure smooth and effective operations.

Key Responsibilities Include:

• Support daily operational activities and ensure tasks are completed accurately and on time
• Assist with coordination of workflows, processes, and administrative activities
• Track, compile, and maintain operational data, reports, and records
• Identify and escalate issues, gaps, or delays affecting operational performance
• Partner with team members and cross-functional stakeholders to support business needs
• Assist with process improvements to increase efficiency and consistency
• Maintain compliance with company policies, standards, and applicable regulations
• Support meeting preparation, documentation, and follow-up actions
• Help monitor metrics and provide updates to leadership as needed
• Contribute to initiatives that improve productivity, quality, and customer service

Other Responsibilities Include: 

• Provide coverage support in the absence of other direct or cross-functional team members
• Assists Oncology Operations team with seasonal initiatives that require additional operational support