We are looking for a friendly, professional, and service-oriented Front Desk Agent who is fluent in Mandarin to join our Front Office team. The successful candidate will be responsible for providing a warm welcome and excellent service to all guests, with a particular focus on assisting Mandarin-speaking guests throughout their stay. This role requires strong communication skills, attention to detail, and the ability to handle guest requests efficiently while maintaining the hotel’s service standards.
Key Responsibilities:
Welcome and greet guests in a warm, friendly, and professional manner.
Handle guest check-in and check-out procedures accurately and efficiently.
Assist Mandarin-speaking guests with inquiries, requests, and hotel services.
Communicate with guests in Mandarin, English, and Indonesian as required.
Provide information about hotel facilities, services, restaurants, and local attractions.
Handle reservations, room assignments, booking changes, payments, and special requests.
Respond to guest complaints and concerns professionally and coordinate with relevant departments to resolve issues.
Coordinate with Housekeeping, Concierge, Food & Beverage, Engineering, and other departments to ensure smooth guest service.
Maintain accurate guest information and records in the hotel’s Property Management System (PMS).
Handle telephone calls, emails, and other guest communications professionally.
Provide personalized assistance to VIP guests and special requests when required.
Ensure compliance with hotel policies, procedures, and Front Office service standards.
Maintain a clean, organized, and welcoming Front Desk area.
Perform other Front Office duties as assigned by the supervisor or management.
The boar crawls company career pages around the clock and emails you as soon as a new match lands, with the employer’s real posting date. No recruiter spam. Free.