We are looking for a friendly, professional, and service-oriented Front Desk Agent (Daily Worker) to support our Front Office team. The Front Desk Agent will be responsible for providing excellent guest service, assisting with daily front desk operations, and ensuring a smooth and pleasant experience for all guests throughout their stay. The ideal candidate should have good communication skills, a positive attitude, and the ability to work efficiently in a fast-paced hotel environment.
Key Responsibilities:
Welcome and greet guests in a warm, friendly, and professional manner.
Assist guests with check-in and check-out procedures.
Handle guest inquiries, requests, and concerns promptly and professionally.
Provide accurate information about hotel facilities, services, and local attractions.
Assist with reservations, room assignments, booking modifications, and payment procedures.
Answer telephone calls and respond to guest messages and requests.
Coordinate with Housekeeping and other departments to fulfill guest needs.
Maintain accurate guest records and update information in the hotel system.
Handle guest complaints and coordinate with the relevant departments to resolve issues.
Assist VIP and special-request guests when required.
Ensure the Front Desk area is clean, organized, and presentable.
Follow hotel policies, procedures, and service standards at all times.
Support the Front Office team with daily operational tasks as assigned.
Perform other duties and responsibilities assigned by the Front Office Supervisor or Manager.
The boar crawls company career pages around the clock and emails you as soon as a new match lands, with the employer’s real posting date. No recruiter spam. Free.