We are looking for a friendly, professional, and guest-oriented Guest Relations Officer (Daily Worker) to join our Front Office team. The role is responsible for creating a positive and memorable guest experience by providing personalized service, handling guest requests, and ensuring guest satisfaction throughout their stay.
Key Responsibilities:
Welcome and greet guests in a warm, friendly, and professional manner.
Provide personalized assistance and excellent service to guests throughout their stay.
Assist guests with inquiries, requests, and special arrangements.
Build and maintain positive relationships with guests.
Provide information about hotel facilities, services, restaurants, and local attractions.
Handle guest feedback, complaints, and concerns professionally and ensure appropriate follow-up.
Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to fulfill guest needs.
Assist with VIP guests, special occasions, and special requests.
Conduct guest follow-ups to ensure satisfaction and address any concerns.
Assist with check-in, check-out, and other Front Office activities when required.
Support guest engagement activities and promote hotel services and facilities.
Maintain accurate guest preferences and service records in the hotel system.
Ensure all guest interactions follow the hotel’s service standards and procedures.
Maintain a professional appearance and welcoming presence in guest areas.
Perform other duties assigned by the Guest Relations Supervisor or Front Office Manager.
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