We are looking for a friendly, knowledgeable, and service-oriented Concierge (Daily Worker) to join our Front Office team. The Concierge is responsible for providing personalized assistance and information to guests, helping them make the most of their stay, and ensuring that all guest requests are handled efficiently and professionally.
Key Responsibilities:
Welcome and assist guests in a friendly and professional manner.
Provide information and recommendations regarding hotel facilities, restaurants, shopping areas, attractions, and local activities.
Assist guests with transportation arrangements, including taxis, airport transfers, and other transportation services.
Arrange restaurant reservations, tours, tickets, and other guest activities when requested.
Assist with luggage and coordinate with the Bell Service team when required.
Provide directions and local information to help guests navigate the area.
Handle guest requests and follow up to ensure guest satisfaction.
Assist VIP guests and provide personalized services according to their needs.
Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Service, and other departments to fulfill guest requests.
Maintain updated knowledge of hotel facilities, local attractions, restaurants, transportation, and events.
Handle guest inquiries and complaints professionally and escalate issues when necessary.
Maintain accurate records of guest requests and arrangements.
Ensure the Concierge desk and surrounding area are clean, organized, and presentable.
Follow hotel policies, procedures, and service standards.
Support the Front Office team during busy periods and special events.
Perform other duties assigned by the Concierge Supervisor or Front Office Manager.
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