Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
Is proactive, anticipates guests needs and looks for suitable solutions
Conveys the hotel image and promotes company’s loyalty programme
Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner
Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
Carries out all operations concerning guests arrival and departure in compliance with payment procedure
Informs guests about formalities, any special conditions relating to their stay and the services available
Actively contributes to the qualitative and quantitative targets of the department
Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.
Supervise, support, train, develop the Night Welcomers.
Covers the Night Manager duties during periods of leave.
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