Group Housing Coordinator

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

• Consistently offer professional, friendly and engaging service
• Book and enter room reservation requests using the Property Management System
• Enter rooming lists and assist with Passkey while ensuring accuracy, as required
• Update reservations ensuring a flawless check in and check out process
• Liaise with Sales, Catering, Conference Services and other departments as required
• Attend pre-planning (as needed) and pre-cons prior to groups arrival
• Answer telephone and email inquiries in a timely manner
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned