Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one. You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it’s done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren’t afraid to get your hands dirty, we want you.
- 50% Business Growth & Sales: Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.
- 25% Change Management: Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.
- 25% Hands-On Technical Training: You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.
Roles & responsibilities
- Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.
- Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.
- Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process
- Support and/or conduct other non-technical training.
- Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.
- Assist dealership management with the development and execution of dealership go to market plans.
- Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.
- Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.
- Ensure robust parts stocking strategy to support MS operations.
- Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.
- Assist Dealer recruiting & retaining MS Technicians & Coordinators
Physical requirements: This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:
- Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.
- Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.
- Work in outdoor environments with varied temperatures & inclement weather alongside technicians.
- Ability to travel 80% of the time (both driving and flying)