AECOM is seeking an experienced Program Analyst to support our team in Detroit, Michigan.
The Program Analyst partners with Information Technology and Finance, Customer Service, and Operations business units to plan, track, and deliver technology initiatives with minimal direction and supervision. This role combines systems and applications expertise with business analysis, process improvement, project coordination, compliance, financial tracking, and document management.
The Program Analyst works directly with customers and stakeholders to define business requirements, improve existing systems and workflows, support project management systems, and maintain the accuracy and integrity of business and project data throughout the lifecycle.
Key Responsibilities
- Partner with business units and IT teams to define business requirements, application goals, functional requirements, and technical specifications.
- Support the configuration, enhancement, upgrade, deployment, integration, and maintenance of applications and systems.
- Support Project Managers with software rollouts, project scope, schedules, task estimates, deliverables, and project tracking.
- Analyze business processes and workflows; identify opportunities for improvement and perform fit-gap, cost-benefit, and ROI analyses.
- Serve as a liaison between software vendors, end users, IT staff, and business stakeholders to resolve issues and support effective solutions.
- Coordinate application testing, including User Acceptance Testing (UAT), and provide end-user training.
- Support application design, configuration, databases, web services, and other technology solutions as needed.
- Develop and maintain financial performance reports, project schedules, funding information, and workflows for Capital Improvement Program (CIP) projects, including use of e-Builder.
- Maintain electronic document management systems and support document control, SOPs, and process documentation.
- Collect and analyze program and project data and prepare technical and management reports to support decision-making.
- Identify risks and dependencies across applications, systems, and business processes and communicate impacts and potential solutions.
- Support capacity, security, data, systems maintenance, and performance management for assigned systems.
- Research and evaluate new or improved business and technology practices to support organizational needs.