Mercer’s Pensions Administration business provides end-to-end administration services for defined benefit and defined contribution pension schemes, supporting trustees, employers, and members with accurate, compliant, and efficient scheme operations. We are seeking a Technical Delivery Manager Retirement Solutions to lead a high-profile program of work within the retirement domain of our Wealth business. This role combines pensions administration knowledge with strong data expertise, including data governance, data quality, and data-driven decision-making. This role will be based in a hybrid setting, with a requirement to work at least three days a week in the office.
We will count on you to:
Partner with stakeholders across Mercer Wealth to understand priorities and translate needs into product direction, with a focus on retirement.
Engage executive stakeholders to understand business drivers and value propositions, and shape solutions that support transformation goals.
Lead end-to-end product delivery from initiation through launch, ensuring outcomes align with timelines, budget, and quality expectations.
Coordinate delivery across vendor and in-house technology solutions.
Improve operational effectiveness by helping define support models, optimising processes, and addressing key operational challenges in a client-facing environment.
Operate effectively in both Agile and traditional delivery approaches, using appropriate tools and practices for the work.
What you need to have:
Bachelor’s degree in a relevant field (e.g., Computer Science, Finance, Business Administration) or equivalent experience.
Experience in pensions administration or actuarial systems.
Demonstrated technology product management experience, including business analysis, stakeholder engagement, and delivery leadership.
Experience delivering technology initiatives involving both vendor and internal teams, including AI and/or data science-enabled solutions.
Strong written and verbal communication skills, with the ability to explain technical topics clearly to non-technical audiences, including senior leaders.
Ability to operate with autonomy while collaborating across a globally distributed team, with strong organisation and time management.
What makes you stand out?
Background in pensions, with a strong understanding of the retirement and/or pension administration environment.
Experience working in technology, project, or transformation roles in a regulated or client-facing setting.
Certifications in product management, project management, and/or Agile disciplines.
Why join our team:
We help you be your best through professional development opportunities, interesting work, and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.