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The Defence Sector Operations Lead is responsible for ensuring operational excellence across Defence programmes, frameworks, and sector processes. This role requires a strong understanding of Defence frameworks and compliance requirements, enabling the individual to anticipate issues, resolve problems, and improve processes. Operating with a high degree of autonomy, the Operations Lead handles unplanned issues, makes informed judgement calls, and implements solutions. As a key point of contact across sectors, the Operations Lead influences process improvements and provides guidance to colleagues and new starters.
Job Duties and Responsibilities
Meetings & Governance
- Manage the governance cadence end-to-end, including scheduling, agendas, papers, and outcomes.
- Record and track actions to closure, ensuring progress and escalating delivery risks where necessary.
- Diagnose inefficiencies in meeting structures and governance processes; design and implement improvements.
Reporting & Data
- Maintain the accuracy and integrity of sector trackers and registers, detecting and resolving data issues at source.
- Build and interpret reports and dashboards (Salesforce, Power BI, Excel), drawing out trends, risks, and insights to inform leadership decisions.
- Standardise and evolve reporting methodologies and templates to improve consistency and decision quality.
Systems & Framework Compliance
- Maintain the Defence SharePoint site as the authoritative knowledge base, setting standards, enforcing version control, and conducting quality audits.
- Lead framework compliance processes by interpreting requirements, preparing evidence, and pre-empting gaps.
- Exercise judgement in ambiguous compliance situations, escalating only novel or high-risk issues.
Event & Sector Activity
- Support MARCOMS colleagues in planning and delivering Defence sector events and campaigns, assisting with timelines, budgets, and stakeholder inputs.
- Support MARCOMS colleagues in the development of case studies and external collateral, working with delivery and bid teams to capture and shape content.
Cross-Sector Collaboration
- Represent Defence in cross-sector forums, advocating for process changes and enhancements that are supported by evidence and securing buy-in.
- Handle sensitive commercial and compliance information with discretion, setting clear boundaries on what can be shared and with whom.
- Track adoption of agreed process improvements and remove barriers to implementation.
People Development
- Coach colleagues and new starters on systems, frameworks, and processes; provide on-the-job training and practical guidance as required to ensure consistency and compliance.
- Act as a point of escalation and technical reference for coordinators/administrators in Defence and adjacent sectors.
Sector Management
- Coordinate onboarding for new joiners to the Defence sector, including induction arrangements and system access requests.
- Maintain the sector risk, issue, and opportunity log, driving mitigations and reporting trends to leadership.
- Support internal and client audit readiness, including evidence collation, pre-audit checks, and response actions to findings.
- Maintain and evolve the SharePoint architecture, curating lessons learned and building reusable templates/playbooks.
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Enjoy the Perks.
At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.