We're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. In this role, you'll serve as a key player in ensuring our organization maintains the highest quality standards across all operations. You'll coordinate quality assurance and quality control activities, manage inspection processes, and work closely with internal teams and external stakeholders to deliver exceptional results. If you're organized, analytical, and passionate about driving continuous improvement through efficient processes and transparent communication, we'd love to hear from you.
- Coordinate and execute quality assurance and quality control activities, serving as the primary point of contact for QA/QC inquiries and escalations
- Receive and acknowledge quality inspection requests within established service level agreements, ensuring all necessary documentation and scope requirements are clearly understood
- Load and manage quality control jobs within designated systems for allocation to appropriate resources or internal execution
- Source, contact, and confirm availability of qualified QA/QC resources based on location, expertise, and project requirements
- Prepare and submit quality control proposals and documentation to clients, ensuring accuracy and compliance with contractual requirements
- Expedite receipt of quality reports and inspection documentation within customer-defined timelines, typically 24-48 hours
- Review all quality reports and inspection findings to ensure customer requirements are met before final submission
- Immediately notify relevant stakeholders of any critical non-conformances and ensure urgent findings are communicated promptly
- Manage billing quantities, rates, and invoicing processes, ensuring accuracy and alignment with agreed customer templates
- Maintain comprehensive records and documentation in compliance with established quality procedures and organizational policies
- Contribute innovative ideas to enhance efficiency through technology adoption and process digitalization
- Ensure compliance with organizational quality assurance procedures, health and safety policies, and professional conduct standards
- Maintain a clean, organized, and professional work environment