Clinical Administrative Assistant III

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Clinical Administrative Assistant III

Location

Cleveland

Facility

Fairview Hospital

Department

Integrated Hospital Care Administration-Integrated Hospital Care Institute

Job Code

B99912

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

As a Clinical Administrative Assistant III, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of the department. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge of pulmonary medicine and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works days from 8:00 a.m. – 4:30 p.m. No weekends or holidays.

A caregiver who excels in this role will:  

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check-in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Onboard and schedule outside clinical observers.
• Respond to provider’s emails and manage staff out-of-office arrangements.

• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Manages staff and medical student onboarding processes.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.
• Create, maintain and disseminate departmental on call schedules

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED

• Three years’ administrative assistant experience in a professional setting, healthcare experience or associate or bachelor’s degree may offset 2 years of experience
• Experience as a Clinical Administrative Assistant II or similar
• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion or certification

• Experience may be assessed with an on-line Skills Assessment 

• Demonstrate exceptional clerical, communication, and organizational skills 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s degree

• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

•  Follows standard precautions using personal protective.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.