Coordinate opening and closing duties, ensuring all settings comply with departmental standards and procedures
Supervise junior team members and ensuring assigned tasks are completed on time and to departmental standards
Manage restaurant reservations and cancellations in accordance with departmental procedures; reconfirm reservations daily via phone or email
Take food and beverage orders according to guest requirements and deliver services in compliance with departmental standards
Upsell and promote food and beverage offerings to maximise sales revenue; cross-sell other dining venues when required
Apply food safety and hygiene precautions in accordance with HACCP standards
Handle guest complaints and comments professionally and efficiently, reporting irregularities to management
Oversee outlet operations in the absence of management and assist other outlets during peak periods as required
Attend all briefings, meetings, and training sessions as assigned
Maintain high standards of personal appearance, hygiene, and punctuality; wear clean and complete uniform at all times
Perform additional duties as assigned by hotel management

Food & Beverage Executive