We are looking to recruit a Verification Officer to work at our Ennis NDLS Centre, the position is a 3 month fixed term part-time hours contract. . This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).
ROLE OVERVIEW
- Job Title: Verification Officer
- Job Type: Fixed term specific purpose
- Location: Cork City NDLS Centre
- Hours: Part-time hours, Mon-Fri 9-5:30, Sat 9-2:30
- Salary: €14.30 p/h
Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
- Process driving license applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
- Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
- Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
- Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
- Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
- Comply with Mobile Phone Policy & Comply with Uniform Policy
- Flexibility to travel to cover in NDLS Centres other than your base location
- Commitment to working Saturdays as part of a fair roster rotation of same
- At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures
This is not a definitive list and other duties may be added on an Ad hoc basis