Under the general guidance of the Executive Housekeeper, the Assistant Housekeeping Manager, will assist in leading housekeeping functions from both an operational and strategic perspective, ensuring exceptional standards across guest rooms, public areas and back-of-house spaces, while building and developing a high-performing team.
As a pre-opening position, there will also be a strong focus on establishing processes, implementing brand standards, driving efficiencies and working closely with key stakeholders across the property to deliver seamless luxury guest experience.
YOUR KEY RESPONSIBILITIES
To maintain, direct and develop the highest standards of cleanliness in the rooms, social and wellness areas and colleagues’ facilities
To maintain and direct inspection of all areas of the property in accordance with standards
To work closely with Executive Housekeeper the team to develop a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department.
To look for ways to improve how we do things here, knows how to make this happen and who to talk to
To ensure that housekeeping daily section areas are prepared and completed and a luxury individually tailored guest experience delivered to our guests every day
To oversee the issue of all housekeeping equipment ensuring the strict control and security procedures are always maintained.
To plan and control periodical preventative cleaning, Weekly/Monthly project schedules of apartments, public and back of house areas and ensure they are executed in a timely and efficient manner.
To maintain a current and thorough knowledge of all systems. (Opera, Unifocus, Adaco, Fourth Hospitality, LQA, H&S system)
To chair the daily departmental briefings and participate in the housekeeping team meetings.
To ensures the team are well informed and understand the vision for the team and company engaging with them regularly and encouraging feedback in a positive way
To listen to and act on feedback
To meet with VIP and long stay guests to introduce housekeeping services available and to agree any additional housekeeping requirements.
To ensure all guest queries and complaints are dealt with within the same day and that the Executive Housekeeper, Rooms Director and General Manager are informed.
To ensure that induction and training of new colleagues and agency team members has been carried out and that they are fully aware of the standards of performance, including health and safety requirements.
To undertake on the job training with colleagues in order to maintain standards.
To assist the Executive Housekeeper with the preparation and the undertaking of colleague’s appraisals.
To manage day to day performance standards, know how to get the best from the team
To assist the Executive Housekeeper with team’s development plans, identifying training needs and increasing team’s engagement.
To maintain adequate supplies of all stock and conduct stock takes of operating supplies and equipment (e.g. linen, cleaning supplies, guest amenities etc.)
To ensure proper storage of OSE and FFE
To assist the Executive Housekeeper with all Housekeeping related orders while effectively manages costs and resources in area of accountability
To assist in month end reports, P&L reports, forecasting and budgeting process.
To assist the Executive Housekeeper in producing departmental rotas.
To liaise with contractors as and when necessary.
To ensure that any security issues are brought to the attention of Executive Housekeeper, Rooms Director and General Manager.
To ensure the team comply with all relevant internal rules, policy and standard operating procedures, including those relating to Health and Safety, Data Protection etc.
To contribute fully as a member of the company’s management team,
To demonstrate effective interdepartmental cooperation by leading as example