We invite you to join the world of luxury hospitality at Raffles Dubai as our new Housekeeping Attendant to provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, and public areas that meets the hotel’s standards for cleanliness and presentation. This position reports to Housekeeping Supervisor.
KEY ROLES & RESPONSIBILITIES
- Clean and maintain all assigned areas in accordance with established hotel standards, ensuring a high level of cleanliness, presentation, and attention to detail.
- Always follow LQA standards and service procedures to achieve a high level of guest satisfaction and positive Trust You Survey results.
- Ensure proper adherence to all Housekeeping Standard Operating Procedures (SOPs).
- Replenish guest amenities and supplies as required, ensuring guest rooms are fully equipped.
- Respond to guest requests promptly, professionally, and courteously.
- Report any damage, defects, or malfunctioning equipment in guest rooms or public areas to the Supervisor immediately.
- Ensure all housekeeping equipment is kept clean, well-maintained, and in good working condition.
- Accurately complete the assigned section room report and daily productivity report.
- Attend daily briefings with the Supervisor and carry out all assigned duties and tasks efficiently.
- Report all lost and found items to the Housekeeping Office immediately and strictly follow the hotel's Lost and Found procedures.
- Handle guest complaints professionally and report them to the Supervisor promptly for appropriate follow-up.
- Report any unusual behavior or suspicious activities observed in guest rooms, corridors, or public areas to the Supervisor immediately.
- Act promptly on guest concerns to prevent dissatisfaction and recover the guest experience whenever possible.
- Accurately record and update room status for the assigned section.
- Comply with all hotel health, safety, hygiene, and sanitation policies and procedures.
- Maintain high standards of Raffles grooming, appearance, and hygiene in accordance with hotel requirements.
- Attend all required meetings, participate actively in training sessions, and LQA training programs.
- Perform valet and other housekeeping support services when required, including linen delivery and laundry order processing.
- Maintain a thorough understanding of different guest levels, including VIP classifications, as well as room categories and their specific requirements.
- Follow all fire evacuation procedures and participate in required fire safety and first aid training.