Under the general guidance of the Concierge, the Porter position is responsible for meeting, greeting, and assisting in transporting guest’s luggage and items to and from their rooms in a courteous, timely and professional manner.
YOUR KEY RESPONSIBILITIES:
- Greeting incoming and outgoing guests at the door when standing in the lobby
- Assist and cover for door people during breaks
- Greet arriving guests and retrieve their luggage, ensuring all items are accounted for
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is always kept clean and tidy
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Be fully aware of what functions are going on in the hotel
- Able to drive in a safe and efficient manner
- Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
- Responsible to ensure the safety and security of the guests while traveling.
- Provide gracious, attentive, and friendly service
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
- Must love and take care of guests!