We are looking for an IT Support Specialist / IT Support Engineer to provide day-to-day technical support and ensure the smooth, secure, and reliable operation of the company's IT environment. The role will support employees both onsite and remotely, troubleshoot technical issues, maintain IT systems and equipment, and assist with user onboarding and access management. This is an onsite role and is suitable for someone who enjoys troubleshooting, working directly with users, and solving IT problems.
- Provide timely IT support through tickets, phone, email, and in-person assistance.
- Troubleshoot and resolve hardware, software, operating system, application, printer, network, and VPN issues.
- Install, configure, update, and maintain computers, mobile devices, peripherals, and other IT equipment.
- Set up IT equipment, user accounts, software, and access for new employees and existing users.
- Manage and support Microsoft 365, Windows, Active Directory (AD/AAD), and user access.
- Monitor and support basic network, server, wireless, firewall, and VPN infrastructure.
- Maintain IT security by managing patches, access controls, malware protection, and security policies.
- Maintain accurate support tickets, technical documentation, knowledge-base articles, and IT records.
- Guide and train employees on the proper use of IT systems, software, hardware, and internal IT procedures.
- Escalate complex technical issues to senior IT teams or external vendors and follow through until resolution.
- Support the evaluation and implementation of new IT technologies and equipment based on business needs, performance, and cost.
- Identify opportunities to use AI tools and digitalization to improve IT support and business processes.