Receive sample, check TRF & sample size.
Register job no. (VNHL & BOSS no.), follow and update status daily of each order on system.
Prepare SO and send SO, PI to client. Check final total fee with subcontractor.
Track the order, connect with customers, and notify them of the order's progress in a timely manner
Clarify unclear information of KAM program
Handle and take lead all requirement from client.
Handle internal query on order status.
Daily/Monthly/ Weekly summary for account handling, Others assignments upon getting request.
Check client payment status (contract or in advance) and follow debt Handle client queries (collect info from related team)
Scan and record file.

Customer Service (Chinese)_HLL