Flex Senior Benefits Specialist

Company:

Marsh

Description:

We are seeking a talented individual to join our Benefits Operations team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Flex Senior Benefits Specialist, you will support the delivery of benefits services to clients and stakeholders. You will analyse benefits data files, resolve complex system and operational issues, maintain tools and databases, and support service delivery across client accounts. You will also act as a subject matter expert and provide guidance to junior team members.

We will count on you to:

• Manage complex benefits operational assignments and support day-to-day service delivery
• Analyse benefits data files, identify discrepancies and resolve errors accurately
• Maintain and improve operational systems and tools, including system support and testing for new implementations
• Prepare operational reports and provide insights to management
• Manage client requests and processes to ensure timely and accurate completion
• Support client data management using technical tools and resources while maintaining accuracy and integrity
• Act as a subject matter expert and provide guidance to junior team members
• Lead or support process improvement initiatives to improve efficiency and service quality

What you need to have:

• Bachelor’s degree in Business, Communication, Finance or a related field
• At least 2 years of experience in client-facing, account management or similar roles
• Experience in insurance or financial services
• Experience in billing and collections
• Strong written and verbal communication skills
• Well-developed analytical and structured problem-solving skills
• Ability to coordinate across multiple stakeholders and manage competing priorities
• Proficiency with Microsoft Office applications, including Word, Excel and PowerPoint
• Ability to learn and work with system tools quickly

What makes you stand out:

• Experience working with flexible benefits administration systems such as Darwin
• Experience supporting client calls and responding to benefits-related queries
• Experience coaching or supporting junior team members
• Exposure to process improvement or operational efficiency initiatives

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About MARSH/ MERCER

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.