SALES AFFILIATE TRADE ANALYST

Primary Responsibilities

• Manage remote client engagement and application processing for PCA/PVoC services
• Ensure completeness and compliance of documentation for CoC issuance
• Act as central coordination point between client, on site sales affiliate, TCT (CC), inspection, and laboratory
• Drive timely CoC / NCR issuance through document review, follow-up, and system control

Specific Responsibilities

• Create and manage generic/shared email accounts for client communications
• Receive and manage client inquiries, SR applications, and documentation
• Provide clients with product requirements, instructions, and applicable documentation (IAF, datasheets)
• Verify completeness and accuracy of documents prior to endorsement to TCT Manila
• Coordinate with TCT for technical review, corrective actions, and CoC decision
• Communicate required corrective actions and additional documentation to clients
• Perform follow-ups to ensure timely resolution of pending cases and blocking actions
• Coordinate inspection scheduling with Remote Inspection and client (where applicable)
• Perform quality control checks on inspection and testing documentation
• Conduct SGS laboratory sourcing and validate laboratory qualifications (ISO 17025 scope, capability, accreditation)
• Provide laboratories with required testing parameters and documentation
• Review test reports, inspection reports, and supporting documentation prior to CoC issuance
• Prepare and issue Draft CoC / NCR and manage client feedback where applicable
• Ensure timely issuance of final CoC / NCR following approvals
• Maintain accurate records in SGS systems (e.g. eTrade) and ensure traceability
• Coordinate with stakeholders (TCT, inspection teams, laboratories, onsite affiliates)
• Monitor turnaround times and ensure compliance with service level targets
• Support resolution of discrepancies, including engagement with Liaison Offices where required
• Ensure adherence to programme requirements, country instructions, and SGS procedures