What you will be doing:
First impressions are everything! As a Laundry Utility with Accor Hotels you will have the opportunity to create lasting memories for every Guest by ensuring that all departments receive clean and stain free linens. The luxury our Guests experience will ensure their return.
- Consistently offer welcoming, friendly and warm service to external and internal guests.
- Provide intuitive service, engaging with external and internal guests and anticipating their needs.
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
- Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives.
- Clean all assigned areas including: sanitizing, dusting, vacuuming, spot cleaning walls and surfaces, sweeping, mopping and removing garbage
- Safely operate all machines including ironers, dryer and towel folding equipment
- Separate and sort soiled linens
- Organize and stock linen carts according to standard
- Check all linen and terry for stains or tears and remove from circulation for treatment/discarding
- Report equipment malfunctions to the laundry manager or supervisor immediately
- Move carts/bins to designated area once adequately packed
- Load/unload clean laundry into the dryer and operate accordingly
- Return and properly tag all lost and found articles in the Housekeeping Office
- Working safely to prevent injury
- Performs other related duties and follow hotel standards as assigned/applicable
- Will work weekends, holidays and shift work as scheduled