We are seeking a talented individual to join our Claims Operations team at Marsh. This role will be based in Manila, Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
The Claims Senior Coordinator acts as a pivotal link between clients, insurers, and internal teams to ensure the efficient and effective management of insurance claims. Building upon foundational knowledge and experience gained as a Claims Advisor, the Senior Coordinator takes on advanced responsibilities including coordination, oversight, and leadership within the claims process. This role requires a proactive professional who can manage complex claims, mentor junior staff, and collaborate closely with stakeholders to drive smooth claims resolution and operational excellence.
We will count on you to:
Serve as the primary point of contact for complex claims, facilitating communication and coordination between clients, insurers, and internal teams to ensure timely and accurate claims processing.
Oversee the end-to-end claims lifecycle, ensuring compliance with company policies, regulatory requirements, and service level agreements.
Analyze claims data and documentation to identify potential issues, risks, or opportunities for process improvement.
Provide guidance, training, and support to Claims Advisors and junior team members, fostering their professional development and enhancing team performance.
Collaborate with managers and cross-functional teams to resolve escalated claims issues and implement best practices.
Prepare detailed reports and updates for management and clients, highlighting claims status, trends, and key performance indicators.
Participate in continuous improvement initiatives to optimize claims workflows, reduce cycle times, and enhance client satisfaction.
Maintain up-to-date knowledge of industry trends, insurance products, and regulatory changes impacting claims operations.
What you need to have:
Bachelor’s degree in business, Insurance, Risk Management, or a related field.
Proven experience in claims management, preferably with progressive responsibility beyond entry-level advisory roles.
Strong understanding of insurance claims processes, terminology, and regulatory environment.
Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders effectively.
What makes you stand out:
3-4 years of experience in claims management, with demonstrated expertise in handling complex claims.
Knowledge and experience in Non-life multi-line insurance products.
Professional certifications related to insurance or claims management (e.g., AIC, CPCU) are an advantage.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.