The Traffic Management Center Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. This role is a part of the Swing Shift team and hours expected are 2pm-10pm.
The responsibilities of this position include, but are not limited to:
- Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
- Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs.
- Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
- Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety.
- Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
- Maintains traffic incident reports for incidents occurring on WI state highways.
- Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
- Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
- Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
- Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
- Responsible for the quality, accuracy and timeliness of all information disseminated.
- Attend training and staff meetings as requested, possibly outside of normal schedule.
- Other duties as assigned.