Manager, Loading Dock Operations

As Manager, Loading Dock Operations, you play a critical role in the day-to-day operations of Barclays Center, overseeing the arena’s subterranean loading dock with a strong focus on safety, organization, efficiency, and attention to detail.

The Barclays Center loading dock is one of the venue’s most complex operational environments. It serves as the entry point for every show, team, truck, and delivery, often operating under tight timelines and in a highly condensed space. The Manager, Loading Dock Operations, is responsible for keeping this critical area safe, orderly, and efficient while balancing the needs of tenants, promoters, vendors, and internal departments.

Supporting more than 200 events annually, this role manages the logistics that keep the arena moving—from concerts and NBA/WNBA games to daily deliveries and building operations. The Manager serves as a central point of coordination for dock traffic, mailroom functions, equipment, and support staff, ensuring that each interaction and movement is handled with precision and professionalism. Success in this role requires strong coordination, clear communication, sound judgment, and the ability to lead a team effectively in a fast-paced, event-driven environment.

The ideal candidate is highly organized and brings demonstrated experience managing a busy loading dock operation within a multi-use facility. Strong technology skills, including proficiency with QTrak, Microsoft Word, and Excel, are required to create and maintain delivery schedules and support efficient daily operations. The Manager will also plan and implement associated work tasks, coordinate operational priorities, and supervise full- and part-time staff to ensure work is completed safely, efficiently, and to the highest standards.

• Eventful Overnights, Weekends and Holidays:

This role is closely connected to the rhythm of Barclays Center events, including load-ins, load-outs, and event-day operations. With more than 200 events moving through the loading dock each year, weekends, holidays, evenings, and overnight hours are an important part of the role. As the first point of entry for every event, the loading dock is a fast-paced, high-energy environment where strong coordination, communication, and execution are essential.

• Endurance Beyond the Norm:

The pace of live events can mean long days, late nights, and early mornings. The schedule will vary based on the event calendar and operational needs, requiring flexibility, resilience, and the ability to remain focused and effective throughout demanding shifts. The ability to maintain a steady presence and support the team through busy periods is key to success in this role.

• Juggling Client Relationships:

The Manager, Loading Dock Operations, is at the intersection of multiple client relationships, with a focus on the Brooklyn Nets and New York Liberty. Success involves not only managing these relationships but also ensuring seamless coordination and execution of events and deliveries to meet the diverse needs of each client. The ability to balance and prioritize multiple clients simultaneously is a key component of success.

• Dynamic Teamwork:

Collaboration is at the core of what we do. Success in this role requires effective teamwork with our NBA and WNBA teams, event promoters, and internal departments. Understanding and navigating the dynamics between multiple stakeholders are crucial skills that will define your success at Barclays Center.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

• Manage and coordinate the day-to-day activities of all deliveries and for the arena.

• Manage the Loading Dock Team during day-to-day operations during event and non-event hours.

• Manage, supervise and coordinate activities of workers engaged in loading and unloading of trucks and in moving and storing materials or products.

• Assist with enforcing daily delivery schedules