POSITION: Housekeeping Manager
DEPARTMENT: Events Operations
REPORTS TO: Event Operations Manager
FLSA STATUS: Salaried, Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Housekeeping Manager oversees the day-to-day housekeeping operation to ensure the convention center is clean, safe, and event ready. This position manages housekeeping supervisors and staff, plans staffing and assignments, inspects work, and works with other departments to meet events and facility needs.
The manager is hands-on and provides direction and support to the housekeeping team, especially during large events, staffing shortages, or supervisor absences.
Essential Duties and Responsibilities
- Oversee daily housekeeping operations, including supervisors, staff, schedules, assignments, and event coverage.
- Provide hands-on support and direction during large events, staffing shortages, or supervisor absences.
- Inspect event spaces, public areas, restrooms, back-of-house areas, and other facility areas to ensure cleaning standards are met.
- Follow up on cleaning issues, deficiencies, and customer or department concerns and ensure they are corrected.
- Coordinate with Event Operations, Facilities, Security, and other departments to support event and facility needs.
- Review event schedules and attend event/pre-convention meetings to plan housekeeping staffing and coverage.
- Train, coach, and develop supervisors and team members on cleaning standards, safety, equipment, chemicals, and customer service.
- Monitor in-house staff and contracted vendors to ensure work is completed properly and on time.
- Oversee cleaning activities including trash removal, sweeping, mopping, carpet cleaning, floor care, restroom cleaning, and other housekeeping services.
- Manage housekeeping supplies, equipment, and inventory and assist with department expenses and budget needs.
- Maintain housekeeping procedures, checklists, and work standards to support consistent operations.
- Ensure compliance with company policies, safety requirements, SDS requirements, union agreements, and applicable labor requirements.
- Work with HR and Operations leadership on attendance, performance, employee relations, and other team member matters.
- Identify training needs and conduct required department training.
- Assign and delegate work to housekeeping supervisors and follow up on completion.
- Perform other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or GED required.
- Minimum five years of experience in commercial, hospitality, convention center, or similar housekeeping operations.
- Minimum three years of supervisory or management experience in housekeeping or a related field.
- Experience with staffing, scheduling, event operations, and managing a housekeeping team.
- Knowledge of cleaning procedures, equipment, chemicals, and safety practices.
- Some college coursework preferred.
Skills and Abilities
- Ability to lead, train, and hold team members accountable.
- Ability to organize and manage multiple tasks and changing priorities.
- Strong communication and problem-solving skills.
- Ability to read and follow written and verbal instructions.
- Ability to operate and safely use housekeeping equipment and tools.
- Strong attention to detail and follow-through.
- Ability to work effectively with employees, clients, exhibitors, patrons, vendors, and other departments.
- Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours based on event schedules.
Computer Skills
- Basic computer skills including Microsoft Word, Excel, and Outlook.
WORKING CONDITIONS
Location: On Site, Broward County Convention Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit, stand, walk, and move throughout a large convention center facility for extended periods of time, including exhibit halls, meeting rooms, loading docks, public areas, and operational spaces.
- Ability to routinely navigate a large facility campus, including stairs, uneven surfaces, and various indoor and outdoor operational areas during event activities, inspections, and facility assessments.
- Ability to bend, stoop, kneel, crouch, reach, and maintain mobility as required to support event operations and facility responsibilities.
- Ability to lift, carry, push, and/or pull up to 25 pounds regularly and up to 50 pounds occasionally, with or without assistance.
- Ability to work in varying operational environments, including areas with moderate to high noise levels, active production, move-ins, and move-outs.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as required to support events and facility operations.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.