At SLS The Red Sea, a villa stay is more than accommodation — it’s a highly personalized experience where every detail feels effortless. As a Villa Host, you will be the dedicated point of contact for our villa guests, creating a seamless and memorable journey from arrival through to their final farewell.
Working closely with Front Office, Housekeeping, F&B, Spa, Concierge, Transportation, and other resort teams, you will anticipate guest needs, coordinate personalized experiences, and ensure every moment reflects the distinctive spirit of SLS.
Key Responsibilities
- Take ownership of the guest journey for assigned villas, from pre-arrival preparation through departure.
- Review guest profiles, preferences, VIP status, and special occasions to prepare personalized experiences.
- Conduct pre-arrival villa inspections to ensure cleanliness, amenities, maintenance, and overall presentation meet SLS standards.
- Personally welcome villa guests and support seamless in-villa check-in and check-out experiences.
- Build genuine relationships with guests and act as their key point of contact throughout their stay.
- Anticipate guest needs and coordinate requests with relevant resort departments through to completion.
- Arrange dining, spa and wellness experiences, resort activities, transportation, celebrations, and other personalized experiences.
- Coordinate in-villa dining, minibar, laundry, luggage, and other villa services as required.
- Ensure villa amenities, guest supplies, and special arrangements are prepared according to guest preferences.
- Identify opportunities to create memorable and personalized moments for guests.
- Respond promptly to guest requests, feedback, and concerns and support effective service recovery.
- Maintain accurate guest preferences, requests, and relevant stay information within hotel systems.
- Stay informed of daily arrivals, departures, VIP movements, resort activities, and operational updates.
- Coordinate departure arrangements, including transportation, luggage, billing requirements, and individual guest requests.
- Maintain the highest standards of guest privacy, discretion, grooming, and professional conduct.
- Follow all SLS service standards, operational procedures, and health and safety requirements.