Be responsible for spa treatment consultations and identification of possible contraindications.
Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
Be responsible for after care advice for the member of guest
Be responsible for achieving retail sales
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene
Ensure that all equipment is serviced as part of a preventative maintenance program
Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products
Assist during spa promotions and events
Assist with marketing and public relations
Have complete knowledge and understanding of all services and products offered
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
Perform prep work, properly clean and restock room as required
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests
Possess the ability to work without direct supervision
Assist in all areas of spa operation as requested by management
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
Ensure correct records are kept for member and guest visits, treatments and purchases
Ensure correct information is recorded for stock control in accordance with the Senior Therapist
Be responsible for treatment laundry stock inventory and security
Ensure that all potential and real hazards are reported immediately and rectified
Ensure that all staff within the department works in a manner, unlikely to give risk of harm or injury to themselves or others.