Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
To be fully aware, and competent in, all health and safety procedures and policies.
To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
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