Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
Ordering of linen as per business needs and budget, ensuring cost effective use in operations.
Daily linen and uniform reconciliation and preparation month reports
Assist with regular equipment, amenities and linen stock taking.
Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
Ensure the correct handling of guest laundry and lost property.
Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team.
Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity
Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.