Operational Oversight: Assist the Public Area Manager in directing daily cleaning operations across all shared spaces, including lobbies, restaurants, elevators, and outdoor arrival areas.
Quality Assurance: Conduct frequent inspections to ensure all surfaces, furnishings, and decorative elements meet the strict Luxury Quality Assessment (LQA) standards.
Team Leadership: Lead, coach, and motivate a team of Public Area Attendants and Supervisors, fostering a culture of "heartfelt hospitality" and anticipatory service.
Program Planning: Coordinate routine and deep-cleaning programs, such as marble polishing, carpet shampooing, and special setups for VIP arrivals or events.
Departmental Collaboration: Liaise with Engineering, Front Office, and F&B to address maintenance needs or guest concerns promptly.
Resource Management: Monitor the usage and inventory of eco-friendly cleaning chemicals and equipment, ensuring adherence to the resort’s sustainability and safety protocols.